Refund Policy

1. Our Commitment

At Salamanda AI, we are committed to delivering high-quality automation solutions that meet your business needs. We stand behind our work and want you to feel confident in your investment. This Refund Policy outlines the circumstances under which refunds may be granted.

2. Cancellation Before Work Begins

If you decide to cancel your project before any work has commenced, you are entitled to a full refund of any deposits or prepayments made. "Work commenced" is defined as the completion of the initial discovery call and submission of the project scope document.

3. Project-Based Refunds

For fixed-price projects, refunds are calculated based on the percentage of work completed:

• 0-25% complete: 75% refund of the total project fee
• 26-50% complete: 50% refund of the total project fee
• 51-75% complete: 25% refund of the total project fee
• 76-100% complete: No refund; project deliverables will be provided as-is

Work completion percentage is determined by milestones achieved and documented in our project management system.

4. Satisfaction Guarantee

If you are not satisfied with the deliverables at a major milestone, you must notify us in writing within 7 days of receiving the milestone deliverable. We will make reasonable efforts to address your concerns through additional revisions within the scope of the original agreement. If we are unable to resolve the issue after two additional revision rounds, you may request a prorated refund based on uncompleted work.

5. Ongoing Support & Retainers

For monthly support retainers or ongoing maintenance agreements, you may cancel with 30 days written notice. You will receive a prorated refund for any prepaid unused support period.

6. Non-Refundable Items

The following are non-refundable:

• Third-party software licenses or API fees purchased on your behalf
• Consulting hours already delivered and documented
• Training sessions that have been completed
• Expenses incurred specifically for your project (hosting setup, domain purchases, etc.)

7. Refund Process

To request a refund, please email info@salamanda-ai.xyz with your project name, invoice number, and reason for the refund request. We will review your request within 5 business days and notify you of our decision. Approved refunds will be processed to the original payment method within 10 business days.

8. Dispute Resolution

If you are unhappy with our refund decision, we encourage you to contact us directly to resolve the matter. We are committed to finding fair solutions. If a resolution cannot be reached, disputes will be handled in accordance with the dispute resolution clause in our Terms of Service.

9. Changes to This Policy

We may update this Refund Policy from time to time. The current version will always be available on this page with the "Last updated" date.

10. Contact

For refund inquiries or questions about this policy, please contact us at info@salamanda-ai.xyz.